CONFLICT RESOLUTION: Retreating and Attacking Communication Styles

➢ Why is EMOTIONAL INTELLIGENCE a KEY SKILL in Resolving Conflict?

➢ How can you RESOLVE CONFLICT rather than ESCALATING it?

➢ How can “RETREATING” and “ATTACKING” Communication Styles DESTROY all of your relationships … even though they are the most common styles we use?

➢ How should you define “RESPECT”?

➢ How do the PASSIVE AGGRESSIVES destroy TRUST worse than your ATTACKERS?

Learn Supervisory Skills and Employment Law from Scott Warrick, a two-time best-selling author, a national professional speaker, a practicing Employment Law Attorney and a Human Resource Professional with 40 years of hands-on experience. Scott uses his unique background to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style.