CONFLICT RESOLUTION: Retreating and Attacking Communication Styles

➢ Why is EMOTIONAL INTELLIGENCE a KEY SKILL in Resolving Conflict?

➢ How can you RESOLVE CONFLICT rather than ESCALATING it?

➢ How can “RETREATING” and “ATTACKING” Communication Styles DESTROY all of your relationships … even though they are the most common styles we use?

➢ How should you define “RESPECT”?

➢ How do the PASSIVE AGGRESSIVES destroy TRUST worse than your ATTACKERS?

Learn Supervisory Skills and Employment Law from Scott Warrick, a two-time best-selling author, a national professional speaker, a practicing Employment Law Attorney and a Human Resource Professional with 40 years of hands-on experience. Scott uses his unique background to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style.

All Sessions Are Recorded. So, if you miss one, the recording will be there for you to watch and listen to later. EACH SESSION IS APPROVED FOR 1.5 HOURS OF SHRM AND HRCI CREDITS Each session will be delivered through ZOOM… So, come to relax, have fun and PARTICIPATE!