This wonderful book is a ‘must-read’ for anyone who works with people! Scott is an expert guide to help anyone effectively deal with difficult personalities and conflict not only in the workplace, but in your life’s journey as a whole.

Scott introduces truly breakthrough concepts supported with neuroscience and made practical with methodologies, such as ‘Verbal Jeet.’

Scott makes a home run with the art of mastering Verbal Jeet and Emotional Intelligence.

Scott is the first author who has taken the power and impact of Emotional Intelligence in the workplace and made it tangible and relevant. His straight-forward style strips away this facet of our behavior as theory, and gives you tools and examples of how to incorporate it into all you do regardless of your role or organizational level. It is a book that will be in my HR toolbox going forward !!

Practical, relatable, easy to adopt, remember, and use. This book explains our struggles with communication and provides the tools that are proven to work from the shop floor to the board room. The secrets are here.