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Solve Employee Problems Before They Start

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker, HR consultant and employment/labor law attorney Scott Warrick boils down conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). These are the ONLY three moves you will ever need to resolve a conflict. However, because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent Communicator, since mental toughness is a critical component in resolving conflict.

“You get hired based on your technical skills.
However, you get promoted and are successful
based on your ability to relate to others.”

The formula is simple: if you can control yourself, which is Emotional Intelligence, you can learn and master EPR skills to resolve any conflict in any situation — and build durable trust with others, in your personal life and throughout your organizations.

What Are They Saying About Scott’s Book?

“Scott makes a home run with the art of mastering Verbal Jeet and Emotional Intelligence.”

Kara Manz, SHRM-SCP, SPHR, Northern Division HR Manager, Kubota Tractor Corporation

“Scott is the first author who has taken the power and impact of Emotional Intelligence in the workplace and made it tangible and relevant. His straight-forward style strips away this facet of our behavior as theory, and gives you tools and examples of how to incorporate it into all you do regardless of your role or organizational level. It is a book that will be in my HR toolbox going forward !!”

Steve Browne, SHRM-SCP, VP of Human Resources, LaRosa’s, Inc., Author of HR on Purpose!!

“Practical, relatable, easy to adopt, remember, and use. This book explains our struggles with communication and provides the tools that are proven to work from the shop floor to the board room. The secrets are here.”

Jeannie Lloyd, SHRM-SCP, SPHR, Director of Human Resources, Airstream, Inc.

“Scott introduces truly breakthrough concepts supported with neuroscience and made practical with methodologies, such as ‘Verbal Jeet.’”

Barbara Purdom, SHRM-SCP, Vice President Employee Experience & People Operations, GoDaddy

“This wonderful book is a ‘must-read’ for anyone who works with people! Scott is an expert guide to help anyone effectively deal with difficult personalities and conflict not only in the workplace, but in your life’s journey as a whole.”

Matt Telfer, Human Resources Division Chief, Public Utilities Commission of Ohio

Words of Wisdom from Solve Employee Problems

“The Degree To Which You Will Improve Is Directly Related To How Much Pain You Can Take.”

“The human animal is the most fickle, most emotional, most dangerous animal on the planet. A human can turn on you in 17,000ths of a second. Never forget that.”

“It is impossible to resolve conflicts or have trusting relationships with Retreaters, or passive aggressives. Unfortunately, we humans are “hard-wired” to be passive-aggressive, or trolls, or bullies.”

“In short, we are still just cavemen in pants … but it is time to grow up.”

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Living the Five Skills of Tolerance


Are you ready for a fresh and practical look at diversity and tolerance? If so, then this book is for you! Let Human Resources expert Scott Warrick show you how to use his FIVE SKILLS OF TOLERANCE to build a truly inclusive culture of trust in our workplaces and the world. Scott will show you exactly what to do to reach these goals in his own direct, practical, and entertaining style so you can start using these skills IMMEDIATELY! This book will help you to:

  • Examine the faults all humans share without alienating or blaming any single group of people 
  • Focus on how you behave rather than what you believe 
  • Give you the core skills we all need to survive in today’s diverse and digital world 

This book does not focus on what makes us all different. It focuses on what we all have in common and how we all need to treat each other on an individual basis as human beings. The Five Skills of Tolerance form the roadmap that helps US ALL evolve into 21st century human beings and build a better world.

Register for all of Scott’s FREE Lunch & Learns Here

You will receive a Zoom Link and invitation for each Lunch & Learn.

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Talk to Scott

Bring Scott’s training and coaching to your employees and supervisors, as well as help with your HR and Employment Law issues.