Solve Employee Problems Before They StartWith compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker, HR consultant and employment/labor law attorney Scott Warrick boils down conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). These are the ONLY three moves you will ever need to resolve a conflict. However, because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent Communicator, since mental toughness is a critical component in resolving conflict. “You get hired based on your technical skills. The formula is simple: if you can control yourself, which is Emotional Intelligence, you can learn and master EPR skills to resolve any conflict in any situation — and build durable trust with others, in your personal life and throughout your organizations. |
Words of Wisdom from Solve Employee Problems
“The Degree To Which You Will Improve Is Directly Related To How Much Pain You Can Take.” | “The human animal is the most fickle, most emotional, most dangerous animal on the planet. A human can turn on you in 17,000ths of a second. Never forget that.” | “It is impossible to resolve conflicts or have trusting relationships with Retreaters, or passive aggressives. Unfortunately, we humans are “hard-wired” to be passive-aggressive, or trolls, or bullies.” | “In short, we are still just cavemen in pants … but it is time to grow up.” |
Interviews
Read Scott’s Interview with Escalon |
Listen to Scott’s interview with Brian BushlachListen to Scott’s interview with Brian Bushlach for the Business Briefing Podcast: Special Report: 401K Mandates & Deadlines |
Read Scott’s Article for TRAINING INDUSTRY:
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Listen to Scott’s interview with FastLeader52 Minutes Listen to Scott’s interview with FastLeader |
Listen to Scott’s interview with ClimbTalk Radio22 Minutes Listen to Scott’s interview with ClimbTalk Radio: |
Read Scott’s Article Emotional Intelligence:
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