With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker, HR consultant and employment/labor law attorney Scott Warrick boils down conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). These are the ONLY three moves you will ever need to resolve a conflict. However, because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent Communicator, since mental toughness is a critical component in resolving conflict.
“You get hired based on your technical skills.
However, you get promoted and are successful
based on your ability to relate to others.”
The formula is simple: if you can control yourself, which is Emotional Intelligence, you can learn and master EPR skills to resolve any conflict in any situation — and build durable trust with others, in your personal life and throughout your organizations.