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Solve Employee Problems Before They Start

Resolving Conflict in the Real World

Solve Employee Problems Before They Start2022-07-18T08:45:16+00:00
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With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker, HR consultant and employment/labor law attorney Scott Warrick boils down conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). These are the ONLY three moves you will ever need to resolve a conflict. However, because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent Communicator, since mental toughness is a critical component in resolving conflict.

“You get hired based on your technical skills.
However, you get promoted and are successful
based on your ability to relate to others.”

The formula is simple: if you can control yourself, which is Emotional Intelligence, you can learn and master EPR skills to resolve any conflict in any situation — and build durable trust with others, in your personal life and throughout your organizations.

What Are They Saying About Scott’s Book?

“Scott introduces truly breakthrough concepts supported with neuroscience and made practical with methodologies, such as ‘Verbal Jeet.’”

Barbara Purdom, SHRM-SCP, Vice President Employee Experience & People Operations, GoDaddy

“Scott is the first author who has taken the power and impact of Emotional Intelligence in the workplace and made it tangible and relevant. His straight-forward style strips away this facet of our behavior as theory, and gives you tools and examples of how to incorporate it into all you do regardless of your role or organizational level. It is a book that will be in my HR toolbox going forward !!”

Steve Browne, SHRM-SCP, VP of Human Resources, LaRosa’s, Inc., Author of HR on Purpose!!

“Practical, relatable, easy to adopt, remember, and use. This book explains our struggles with communication and provides the tools that are proven to work from the shop floor to the board room. The secrets are here.”

Jeannie Lloyd, SHRM-SCP, SPHR, Director of Human Resources, Airstream, Inc.

“This wonderful book is a ‘must-read’ for anyone who works with people! Scott is an expert guide to help anyone effectively deal with difficult personalities and conflict not only in the workplace, but in your life’s journey as a whole.”

Matt Telfer, Human Resources Division Chief, Public Utilities Commission of Ohio

“Scott makes a home run with the art of mastering Verbal Jeet and Emotional Intelligence.”

Kara Manz, SHRM-SCP, SPHR, Northern Division HR Manager, Kubota Tractor Corporation

Words of Wisdom from Solve Employee Problems

“The Degree To Which You Will Improve Is Directly Related To How Much Pain You Can Take.”

“The human animal is the most fickle, most emotional, most dangerous animal on the planet. A human can turn on you in 17,000ths of a second. Never forget that.”

“It is impossible to resolve conflicts or have trusting relationships with Retreaters, or passive aggressives. Unfortunately, we humans are “hard-wired” to be passive-aggressive, or trolls, or bullies.”

“In short, we are still just cavemen in pants … but it is time to grow up.”



What is EPR? – Video 15 Minutes

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The Evil Passive Aggressives – Video 14 Minutes

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