➢ How can you RESOLVE CONFLICT rather than ESCALATING it?
➢ What are “EPR” SKILLS and why are they CRITICAL in keeping others off the defensive?
➢ What are the THREE COMMUNICATION STYLES we use … and which one works?
➢ How can “RETREATING” and “ATTACKING” Communication Styles DESTROY all of your
relationships … even though they are the most common styles we use?
➢ What is “HONEST RESPECTFUL COMMUNICATION?”
➢ What are “PARROTING” and “REWARDS” … and how do they equal “RESPECT?”
➢ Why does CONFLICT build TRUST?
➢ How do the PASSIVE AGGRESSIVES destroy TRUST worse than your ATTACKERS?
➢ What is the #1 KILLER OF ALL RELATIONSHIPS?
➢ Why do over 70% of all THIRD MARRIAGES FAIL?
…and MUCH, MUCH more…
Join Scott as he outlines the basic skills of EI and CONFLICT RESOLUTION that allows anyone
to more effectively RESOLVE CONFLICT rather than ESCALTING it! Scott will not only
outline these processes for you in his own unique, practical, entertaining and humorous style, but he will show you how to use this information IMMEDIATELY!
This is a quick 1 hour overview of Conflict Resolution