The EPR System (Empathic Listening, Parroting and “Rewards”) (1.5 hours)

Description

CONFLICT RESOLUTION: The EPR System (Empathic Listening, Parroting and “Rewards”)

• ➢ What are “EPR” (Empathic Listening, Parroting and “Rewards”) SKILLS and why are they CRITICAL in keeping others off the defensive?
• What are “PARROTING” and “REWARDS”?
• Why is EMOTIONAL INTELLIGENCE a KEY SKILL in Resolving Conflict?
• How can you RESOLVE CONFLICTS in most any situation?
• What PROVEN FORMULA should you ALWAYS follow when COACHING EMPLOYEES?
• How should you define “RESPECT”?
• What is the “MAGIC BULLET” in the VERBAL JEET system of resolving conflict?

Learn Supervisory Skills and Employment Law from Scott Warrick, a two-time best-selling author, a national professional speaker, a practicing Employment Law Attorney and a Human Resource Professional with 40 years of hands-on experience. Scott uses his unique background to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style.