SCOTT’S 2026 FALL ZOOMINAR SERIES
Delivering KNOCK OUT
Customer Service
Friday, September 25, 2026
Session: 1:00 pm to 4:15 pm

Description

Friday, September 25, 2026

(This session will be recorded for you to watch again later or if you miss it.)

Session: 1:00 pm to 4:15 pm

This session will be held on ZOOM …
So, learn from the comfort of your office, home or bathtub!

• Why do HUMANS REACT the way they do?
• What is the “NEUROLOGY OF EMOTIONS” and why do we humans react the way we do?
• How can you calm a situation by “BURNING OFF” a client’s adrenaline?
• What role does “EMPATHIC LISTENING” play in diffusing situations?
• How can you keep yourself calm in CONFLICT SITUATIONS?
• What impact does Emotional Intelligence have on Customer Service in real life “CASE STUDIES”?
• What is the “MAGIC BULLET” in the VERBAL JEET system of resolving conflict?
• Why is EMOTIONAL INTELLIGENCE a KEY SKILL in Resolving Conflict?
• How does good EMPLOYEE RELATIONS play into providing good CUSTOMER SERVICE?
• How do excellent companies keep their focus on good Customer Service … such as with DISNEY, NORDSTROM, FED-EX, etc.?
• How does establishing a “COMMON UNDERSTANDING” help build “RELATIONSHIP” and “TRUST” with upset clients?
• What STYLE OF COMMUNICATION works best in dealing with upset clients?
• What is the MAGIC BULLET PHRASE to use in resolving conflict?

AND MUCH MORE!

Join Scott Warrick, one of Ohio’s most popular speakers, as he shows you how to effectively diffuse conflict with clients rather than escalating the situation in his own unique, practical and entertaining style. Scott will use his 40 years of Human Resource Management experience to tell you how to use this information IMMEDIATELY!

THIS SESSION IS APPROVED FOR 3 HOURS OF HRCI CREDITS

ATTENDEES WILL ALSO RECEIVE AN ADDITIONAL 3 HOURS OF 2026 HRCI BUSINESS CREDIT WEBINARS FOR FREE! ($150.00 VALUE!)

This meeting will be delivered through ZOOM…So, come to relax, have fun and PARTICIPATE!